Privacy Policy

Privacy Policy – Candura

Version 1.0
Last updated: 18-03-2025

Candura values your trust and considers the protection of your personal data to be our responsibility. This Privacy Policy explains what information we collect when you use our website, why we collect it, and how we use it to improve your experience.

This Privacy Policy applies to all services and products offered by Candura, including our jewelry collections.

By using our website, you agree to the terms of this Privacy Policy.

Candura respects the privacy of all users of its website and ensures that personal information you provide is treated confidentially and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Use of Our Services

When you place an order, create an account, or subscribe to our newsletter, we may ask you to provide personal data such as:

  • Name

  • Address

  • Email address

  • Phone number

  • Payment details

  • Order history

This information is used to:

  • Process and deliver your jewelry orders

  • Provide customer support

  • Manage payments and refunds

  • Improve our services

Your data is stored on secure servers managed by Candura or trusted third-party providers. We do not combine this data with other personal data unless required for service purposes.

2. Communication

When you contact us by email or other means, we may retain those communications.

We may request personal information relevant to your inquiry to properly handle your request.

This data is stored securely and is not used for purposes other than responding to your inquiry.

3. Cookies

Candura uses cookies to improve user experience and analyze website performance.

Cookies are small text files stored on your device that help us:

  • Understand how visitors use our website

  • Optimize website functionality

  • Provide relevant marketing content

The information generated by cookies may be transferred to secure servers operated by Candura or trusted third parties (e.g., Shopify, analytics or marketing platforms).

You can disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

4. Purpose of Data Processing

We collect and process personal data only for the purposes described in this Privacy Policy unless we have obtained your prior consent for other uses.

5. Sharing Data with Third Parties

We do not sell or share your personal data with third parties, except when necessary to operate our webshop.

This includes trusted service providers such as:

  • Payment providers

  • Shipping carriers

  • Hosting providers

  • Review platforms

  • Marketing and email service providers

These parties only process your data for the intended purpose and are required to respect confidentiality and data protection laws.

In some cases, data may be shared internally within Candura on a strictly need-to-know basis.

6. Changes to This Privacy Policy

This Privacy Policy is tailored to the current functionality of our website.

We may update this policy from time to time. We recommend reviewing this page regularly to stay informed about how we protect your data.

7. Your Rights

Under GDPR, you have the right to:

  • Access your personal data

  • Correct or update your data

  • Request deletion of your data

  • Withdraw consent

  • Object to data processing

  • Request data portability

To exercise these rights, please contact us at:
info@candura.eu

8. Newsletter Preferences

At the bottom of every marketing email, you will find the option to update your preferences or unsubscribe.

You may also contact us directly if you wish to modify or delete your information from our systems.

9. Security

We implement appropriate technical and organizational measures to protect your personal data against loss, misuse, or unauthorized access.

However, no online transmission is 100% secure.

10. Questions & Contact

We regularly review our compliance with this Privacy Policy.

If you have any questions, feedback, or concerns regarding your personal data, please contact us at:

info@candura.eu

Candura
Uilegats 23
6411 HE Heerlen
The Netherlands