Returns & Exchanges

Return & Refund Policy

We have a 14-day return policy. This means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at info@candura.eu.

Please note: returns must be sent to the following address:
Uilegats 23, 6411 HE Heerlen, The Netherlands.

If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

If you have any questions regarding returns, you can always contact us at info@candura.eu.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as:

  • Custom-made or personalized products

  • Earrings once worn (for hygiene reasons)

  • Sale items

  • Gift cards

If you have questions about your specific item, please contact us before returning it.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can place a new order for the desired product separately.

14-Day European Union Cooling-Off Period

If the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

As stated above, the item must be unworn, unused, with tags, and in its original packaging. You must also provide proof of purchase.

Refunds

Once we have received and inspected your return, we will notify you whether the refund has been approved.

If approved, you will automatically be refunded via your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@candura.eu.